Troymarket Global Privacy Notice
We prioritise your privacy and the security of your personal information. We understand the trust you place in us when sharing your information and are committed to protecting it in accordance with the highest standards of privacy law globally.
Your Consent
By engaging with our services, using our websites or platforms, by applying to work with us, or by providing us with your personal information directly or indirectly, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Notice. This consent is granted when you submit information through our application forms, during communications with us, or by using our digital services (including when you apply to open an account or apply to work with us). Your continued use of our services signifies your acceptance of this Privacy Notice and to any updates to it.
Purpose of Data Collection
Troymarket collects personal information to provide you with our products and services, or to employ you.
Assessment and Account Management
To evaluate your applications, manage your account, and deliver the services you have requested.
Compliance and Regulatory
To meet our regulatory and legal obligations, including identity verification and anti-money laundering checks.
Service Enhancement
To improve our offerings, customer service, and develop new products that meet customer and market needs.
Communication
To keep you informed about relevant opportunities, updates, and offerings from Troymarket
Direct Marketing
To offer you products and services that we believe may interest you.
Types of Personal Information Collected
The personal information we collect depends on the products and services we oƯer and how you deal with us, or if you have applied to work with us.
Personal Information
What this includes
Identity, demographic and contact details
Name, date of birth, mailing and residential address, telephone numbers, and email address.
Age, gender, country of birth, citizenship or residency status, relationship status and family circumstances, education, whether you have children, dependents, or are a carer.
Government related identifiers and identity documents
Concession, Passport, Visa, Driver Licence, Tax File Number
Copies of other government identification numbers or documents such as birth and marriage certificates.
Employment information
If you are a client, employment status, salary, role, and
If you work for us, or apply to work for us, the above information, plus additional information including workers employment history, workplace performance, workplace injuries, accidents, and misconduct.
Health or medical information(If you apply to work with us, or if you experience hardship, or have a vulnerability)
Medical records such as diagnoses, diagnostic imaging reports, handwritten medical reports, pathology reports, psychological assessments, vaccination history, drug and alcohol test results, and specialist's letters.
Financial and credit-related information
Your bank account and credit card details
Personal insolvency information
Consumer credit information, which includes details about consumer loans, credit cards and overdrafts, and your repayment history, default and credit infringement information.
Property and asset-related information
Information about property or assets. To verify your source of wealth and funds.
Business information
Directors Identification Number
Consumer credit information, which includes details about consumer loans, credit cards and overdrafts, and your repayment history, default and credit infringement information.
Photographs, video or audio recordings, and transcripts
Photographs, video, and audio recordings when you participate in certain marketing initiatives
Call audio recordings and transcripts when we speak to you and instant message with you.
Data analytics
Your interactions with us, including your queries or complaints, opt-ins to receive marketing surveys and communications, as well as information collected at the point of application and trading.
Metrics for suspicious and potentially fraudulent transactions, trades, market manipulation, or unacceptable trading circumstances.
Website and app tracking
When you visit our websites or use one of our apps, we collect information through cookies and other technologies. This may include details of visits, pages viewed, user location, and server address/IP address.
Interaction and behavioural information
Your interactions with us, including your queries or complaints, opt-ins to receive marketing surveys and communications, as well as information collected at the point of application, trading, and transacting with us.
Vulnerability
Information that may indicate vulnerability, such as age, disability, mental health conditions, physical health conditions, family violence, language barriers, literacy barriers, cultural background, or financial distress.
How we collect your personal information
We collect your personal information from:
from your interactions with us, including in person, over the phone, via email, website, and mail
from embedded tools on our websites such as cookies and pixels
Third parties, including from your dealings with our related entities, introducing brokers, aƯiliates, and our service providers, and
Publicly available sources of information such as social media websites and government websites and registers.
We also create information about you when we analyse personal or other information we already hold about you.
Legal Bases for Processing
Troymarket processes your personal information under several legal bases to provide our products and services across our global operations, and in compliance with our global obligations.
Reason for Processing
Reason for Processing
Business administration
We perform a variety of business administration functions which involve handling personal information such as:
Billing and financial auditing
Estimating balance sheet reserves
Processing financial transactions.
Business decisions and improvements
We use data analytics tools across multiple settings for generating business information to help us make decisions related to our business including trades you place and those we place.
We may use your personal information to identify opportunities to improve our business, products, and services.
Complaints, disputes, and litigation
Where matters are to be resolved through the court system, at a tribunal, or external dispute resolution service.
Consent, including marketing
Where you have explicitly agreed to our processing of your personal information for specific purposes, such as marketing communications.
Data matching
We use data matching techniques to verify the accuracy or improve the quality of information we hold about you. We also use data matching to improve upon or deliver our products and services to you.
Legal and regulatory obligations
We must comply with regulatory obligations which require us to handle personal information. For example, certain criminal matters identified by our investigations team may be referred to the police.When processing is necessary for compliance with a legal obligation to which we are subject, including financial regulations, anti-money laundering laws, tax laws, employment, and labour laws, and engaging in litigation and dispute resolution.
Legitimate Interests
We may process your information for our legitimate business interests, such as to improve our services, protect against fraud, and enhance our customer service, except where such interests are overridden by your interests or fundamental rights and freedoms.
Managing fraud and financial crime
We have systems in place to prevent, detect and investigate any actual or suspected fraudulent or criminal activity or other serious misconduct.
If we investigate, we may:
collect additional personal information from public sources of information, such as social media, to gather evidence.
Verify, including with external parties, whether document or information you is accurate.
Providing our products and services
Administering your trades and accounts, and
Answering your questions or providing financial services advice
Assessing your application to trade with us (including eligibility)
Performing our contractual obligations
Providing and managing products, services, and programs to our business, corporate, and institutional customers and the use of the products and services by their customers.
Responding to complaints and enquiries
Supporting customers experiencing vulnerability
Verifying information you provide to us (including data matching).
Data Sharing
Your personal information may be shared within the Troymarket group and with external third parties under controlled and secure conditions.
Troymarket Group
Across our global oƯices for account management, operational support, and service provision.
Regulatory and Legal Compliance
With regulators, law enforcement, and other governmental authorities as required by law.
Service Providers
With third-party service providers who support our business operations, such as IT support, marketing, and customer service.
Business Partners
As necessary to provide you with services requested or where you have chosen to use an introducing broker, money manager, aƯiliate/introducer, or other third party.
Sharing overseas
The Troymarket Group operates globally through its owned and controlled entities and utilising service providers (including cloud service providers and data centres). You consent to your personal information being shared with recipients in locations around the world including Australia, China, Cyprus, India, Malaysia, New Zealand, Philippines, Singapore, The United Kingdom, and Vanuatu.A recipient of your personal information overseas may be required to disclose it under a foreign law. This disclosure is not a breach your rights or applicable privacy law.
If you do not provide us with your personal information
You do not have to provide us, our agents, introducing brokers, aƯiliates, or service providers, with your personal information when seeking our products or services or interacting with us. However, if you don’t provide us the information we require, we may not be able to provide you the products or services you request, or employ you.
Protection Measures
We are committed to protecting your personal information.
Security Measure
What we do
Security Technologies
Use of encryption, firewalls, and secure server facilities to safeguard your information during transmission and storage.
Access Controls
Limiting access to your information to employees, authorised service providers, and third parties who need it to provide our products and services to you.
Training and Awareness
Regular training for our staff on data protection and privacy to ensure they understand the importance of protecting personal information.
Rights of Individuals
You have rights concerning your personal information.
Access
You can request access to the personal information we hold about you.
Correction
Request correction of inaccurate personal information.
Erasure
Ask for your personal information to be deleted in certain circumstances.
Restriction
Request the restriction of processing of your personal information.
Portability
Obtain and reuse your personal data for your own purposes across different services.
Object
Object to processing based on legitimate interests or direct marketing.
Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided in this policy. We will respond to your requests in accordance with applicable legal requirements. If you exercise these rights, you also acknowledge we may not be able to continue to provide our products and services to you, or employ you.
Cookies and Tracking Technologies
Troymarket utilises cookies and similar tracking technologies on our websites and applications to enhance user experience and gather analytical data. These technologies help us understand how our services are used, improve website functionality, and tailor our communications and services to better meet your needs.
Essential Cookies
Necessary for the operation of our websites, enabling basic functions like page navigation and access to secure areas.
Performance Cookies
Collect information about how visitors use our websites, helping us improve user experience and optimize our services.
Functional Cookies
Enable our websites to remember choices you make (such as your username or the region you are in) and provide enhanced, more personal features.
Targeting/Advertising Cookies
Used to deliver advertisements more relevant to you and your interests, as well as to limit the number of times you see an ad and help measure the eƯectiveness of the advertising campaign.
You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that disabling cookies may limit your use of certain features or functions on our websites and services.
Changes to This Policy
Troymarket may update or modify this Privacy Notice at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on our website with an updated eƯective date and take appropriate measures to inform you, consistent with the significance of the changes we make.
We encourage you to review this policy periodically to stay informed about how Troymarket is protecting your information. Your continued use of our services following the posting of changes to these terms will mean you accept those changes.
Contact Us
For questions about this Privacy Notice, or to make a complaint about the way we handle your personal information, contact us:
Privacy Officer
Troymarket
For specific inquiries related to your region:
If you are not satisfied with our response, you may have the right to contact the relevant data protection authority in your jurisdiction: